Our return/exchange policy is easy and simple: If your pet is not 100% satisfied with their pet food and/or supplies, you can return/exchange them within 30 days of purchase. If you would like to request a return or replacement, please send us a message with your order number. Or give us a call to talk with a professional
REFUND OR EXCHANGE PRODUCT MUST BE NEW OR IN RESALEABLE CONDITION. PLEASE MESSAGE OR CALL FOR FURTHER ASSISTANCE.
Phone: (702) 835-2321
We do not accept returns or exchanges on pets supplements.
If the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund by a case-by-case process.
ONLY SERVING IN THE LAS VEGAS TRI-STATE AREA FOR NOW!
Petlypro.com does not take title to returned items until the item arrives at our warehouse locations. Depending on your bank, your refund will be credited back to your original payment method in 3 to 5 business days.